Provision of a single meal was insufficient for a 14-hour delay, and airlines must ensure adequate arrangements of meals, refreshments, water and necessary relaxing area in such scenarios...

As per Supreme Court guidelines, cases of overloading beyond licensed carrying capacity warrant settlement on a non-standard basis at 75% of the admissible claim, not complete repudiation...

The tailor's failure to deliver the blouse by the agreed date despite receiving advance payment constituted deficiency in service and caused mental anguish to the customer...

The bank's failure to deposit the examination fee into UPPSC's account caused "irreparable physical, mental, and economic loss" and direct career loss to the complainant...

Denying drinking water to minor children because their parent could not pay in Thai Baht constituted not only deficiency in service but also violation of basic human rights...